Conflicts and differences of opinion are common in project management and it generally falls to the project manager to resolve the differences.
Here are few thoughts strategies for dealing with conflict:
- Listen to what is being said
- Don’t predict or judge
- Don’t argue with the speaker
- Control your emotions
- Be consistent
- React to ideas, not to the speaker
- Try to understand from the other person’s viewpoint
- Get out of your head and get into his or hers
- Listen to how words are being said
- Inflection
- Intonation
- Strength of the speaker’s voice
- Listen to what is not being said
- Ask questions if you need clarification
- Put yourself into the other person’s shoes