Most of us deal with challenges every day and solve many problems almost automatically. Some of us are natural problem solvers. For others, however, problem solving is difficult and challenging. Occasionally there will be some significant issue which is difficult to solve quickly or automatically. You might ask, “How do I solve this problem?”
Problem Solving is a structured process to overcome obstacles to achieve a goal or answer a question. Problem Solving is also a skill that can be learned and used repeatedly to solve other problems. This Problem-Solving cycle is a model that will be a useful resource in your personal or professional lives.
The Problem-Solving cycle is an iterative approach that involves brainstorming, analyzing, and testing ideas until the optimal solution is achieved. It is a cycle because you may have to repeat the process multiple times to solve the problem.
I suggest taking one step at a time and writing everything down as you go.
Identify The Problem
Often there is more than one problem that needs to be addressed. Ask yourself, “Which problem should I address.” If there are several problems, make a list and address each one separately.
Describe The Problem
Write down everything you know about the problem. Describe: who, what, when, how, and where. We have to describe a problem to understand how to solve it.
Analyze The Problem
What are the different causes of the problem? Are there other influences? Can you control the influences? Describe the things you can do to control those factors outside your control.
Plan The Solution
Brainstorm possible solutions. Is there more than one way to solve the problem? List decision factors for each solution in terms of time, money, people, equipment, and materials. List the various ways to implement your solution. Choose the solution based on budget, impact, and your ability to implement or control.
Implement The Solution
Manage the implementation as best as you can. Be flexible and willing to make modifications to your plan along the way.
Monitor and Evaluate Your Solution
This is a learning opportunity. How did your solution work? Did it solve the problem? If you had it to do over again, what changes would you make? What would you do differently? Document what you learn in the form of Lessons Learned.
If the solution did not work or if you are not satisfied with the results, you may want to begin the process again. Look for and try alternative solutions.