There are 2 project closing activities that are frequently overlooked by project managers and the organizations they work for.
They are:
Obtain Customer Feedback
This is usually done using a survey form that is presented to the customer or client at the end of the project. The completed customer feedback form should be routed to the appropriate senior and project managers for appropriate quality control and management action.
Explore Follow-on Potential
Your best customers will be customers that are pleased with your work on previous projects. Senior managers, sales teams, or the project manager should focus on opportunities to build partnerships with customers to further professional services opportunities.